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1. INTRODUCTION If we start speaking about the Quality, we should first try do define what it is in relation to the business. For example, ISO 8402-1986 standard defines character as the totality of features and characteristics of a product or service that bears its orb power to satisfy stated or implied needs. [1] Of course, the interest and willingness to satisfy guest needs have existed for centuries, but only in 19 century those have started to acquire more scientific look. That kindly of exploitation became contingent mainly due to the visionaries or guru of the lumber attention, who have helped to understand the importance of this field within the society. W. Edwards Deming was mayhap one of the most influential quality gurus of the last century. [2] William Edwards Deming (October 14, 1900 declination 20, 1993) was an American statistician, professor, author of numerous works and lector. [3] The main person, who has influenced his world outlook in relation to the quality, was Walter A. Shewhart an American physicist, engineer and statistician, similarly known as father of statistical quality check over. [4] William Deming was first introduced to the Shewharts statistical philosophy in 1927, when he started working with him at Western Electric [5].

As the Shewarts ideas follower, Deming in his work particularly stressed the statistical mind and top managements role in the development of quality. Only if the top management devotes themselves whole to the quality issues, it is possible to achieve continuous quality development. [5]. Speaking about the main scope of his ideas, E. Deming is perhaps best known for his work in Japan. There, starting from year 1950, he was teaching top management how to improve design, product quality, etc, by using various methods, including the lotion of statistical methods. [3] Unfortunately, for a long period Demings quality methods were ignored by Western countries, almost for more than 30 years, until the 1980s.... If you want to get a full essay, order it on our website: Ordercustompaper.com

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