a) authorities Policies: Changes in regulations; Privatization; New rules to protect customers, employees, and the environment; New discernment trade in run.
b) Social Changes: Rising consumer expectations; More profuseness; Personal outsourcing; change magnitude desire for buying experiences vs. things; Rising consumer will power of high tech equipment; Easier access to more information; festering but aging population.
c) Business Tr block offs: Push to increase stockholder value; Emphasis on productivity and cost savings; Manufacturers add value through service and sell services; More strategic alliances; Focus on quality and customer satisfaction; Growth of franchising; Marketing emphasis by non-profits.
d) Advances in IT: Growth of internet; Greater bandwidth; Compact mobile equipment; radio receiver networking; Faster, more powerful software; Digitization of text graphics, audio, video.
e) globalization: More companies operating on transnational basis; Increased international travel; International mergers and alliances; Offshoring of customer service; irrelevant competitors invade domestic markets.
2.
List and describe the 5 wide types of services that offer benefit to the customer without the need for any physical ownership by the customer. Give a bare-ass example for each type.
a) Rented propers services: These services enable customers to see the temporary right to use a physical good that they prefer not to own (e.g. costumes)
b) Defined space and piazza rentals: These services obtain use of a defined part of a larger space in a building, vehicle or other area which can be an end in its own right (e.g. storage container in a warehouse).
c) Labor and expertise rental: People are hired to perform work that customers either choose not to do for themselves (e.g. cleaning the house) or are unable to do imputable to the lack of expertise, tools and skills (e.g. car repairs)
d) Access to shared...If you want to get a full essay, order it on our website: Ordercustompaper.com
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