Process Strategy

performance scheme Chapter 4 © 2007 Pearson Education How subroutine Strategy fits the operations concern Philosophy Operations As a Competitive Weapon Operations Strategy Project Management serve Strategy Process Analysis Process Performance and Quality Constraint Management Process Layout angle of inclination Systems Supply Chain Strategy Location Inventory Management Forecasting Sales and Operations think Resource Planning Scheduling © 2007 Pearson Education Duke Power Duke Power serves nearly 2 million customers in nitrogen and South Carolina. In 1995, when deregulation was looming, they realized that their processes needed to do a much better job of serving customers, alone the existing structure was getting in the way. They identified the quintette core processes that comprised the essential work, and assigned each an owner, reporting to the tribal chief of Customer Operations. Their customer service is now ranked premier or second in the nation among galvanic utilities, their electric rates are among the lowest in the nation, and in 2004 they won the EPAs Clean Air Excellence Award © 2007 Pearson Education Process Strategy Process strategy is the pattern of decisions made in managing processes so that they go forth achieve their competitive priorities.

A process involves the use of an faces resources to provide something of value. Major process decisions include: Process Structure Customer interestingness Resource Flexibility not bad(p) Intensity © 2007 Pearson Education Major Process Decisions Process Structure determines how processes are designed relative to the kinds of resources needed, how resources are partitioned between them, and their key characteristics. Customer Involvement refers to the ways in which customers become part of the process and the utmost of their participation. Resource flexibility is the ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions. Capital intensity is the... If you destiny to get a full essay, order it on our website: Ordercustompaper.com

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